Privacy Policy

Information You Provide

When you place an order, create an account, or contact us, we collect: your full name, email address, phone number, shipping address, and payment details (processed securely via Razorpay — we never store card numbers).

Information Collected Automatically

We automatically collect certain data when you visit our site: your IP address, browser type, device information, pages visited, and referring URLs. This helps us improve your shopping experience.

Cookies

We use cookies and similar tracking technologies to remember your cart, preferences, and login session. You can disable cookies in your browser settings, though some features may not work correctly.

Order Processing

We use your name, address, and contact details to process orders, arrange delivery, and send you order confirmation, shipping updates, and delivery notifications.

Customer Support

Your contact details are used to respond to queries, resolve disputes, and handle returns or complaints efficiently.

Marketing Communications

If you opt in, we may send you promotional emails about new collections, exclusive offers, and fashion updates. You can unsubscribe at any time using the link in any email.

Analytics & Improvement

Aggregated, anonymised data helps us understand how customers use our website so we can improve the shopping experience. We do not sell this data.

Delivery Partners

We share your name, address, and phone number with Delhivery (our logistics partner) solely for order delivery purposes. They are contractually obligated to protect your data.

Payment Processors

Payments are processed by Razorpay, which maintains its own privacy and security standards. We do not store or have access to your full payment card details.

No Sale of Data

We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used only to fulfil your order and improve our service.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted on our website. Our servers are hosted on secure cloud infrastructure with access controls and regular security audits. While no system is 100% immune to breaches, we take every reasonable precaution to protect your data.

You have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data (subject to legal obligations); (d) withdraw consent for marketing communications at any time; (e) raise a complaint with us if you believe your data has been misused.

To exercise any of these rights, contact us at privacy@qalbicouture.com or use the contact form on our website.

Our website uses the following types of cookies: Essential cookies (required for the site to function, including your shopping cart and session); Analytical cookies (help us understand how visitors use the site — we use anonymised data only); Preference cookies (remember your settings such as language and currency). You can control cookie settings via your browser.

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our website. The date of the most recent revision is shown at the top of this page.

For any privacy-related concerns, questions, or requests, please contact our Privacy Officer at: privacy@qalbicouture.com or write to us at: Qalbi Couture, Chandni Chowk, Delhi – 110006, India. We aim to respond to all privacy requests within 7 working days.