SUMMER LOOK | BUY ABOVE ₹5000 and Get 10% Off | SHIPPED IN 2 DAYS - PAN INDIA
Qalbi Couture

Help Centre

Frequently Asked Questions

Everything you need to know about shopping with Qalbi Couture — orders, shipping, returns, payments, and more.

Orders & Shopping

5 questions

Simply browse our shop, select the product you love, choose your size (if applicable), and click 'Add to Cart'. When you're ready, go to your cart and click 'Proceed to Checkout'. Fill in your shipping details, choose a payment method, and confirm your order. You'll receive an order confirmation email immediately.

Yes! You can checkout as a guest without creating an account. However, creating an account lets you track orders, save your addresses, and view your order history for a smoother experience.

Once your order is successfully placed and payment is verified, you'll receive an order confirmation email with your order number, item details, and estimated delivery date. If you don't receive this within 30 minutes, please check your spam folder or contact us.

Order modifications and cancellations can be requested within 2 hours of placing the order by contacting us on WhatsApp (+91 99999 99999) or email. After this window, the order may already be packed and dispatched, making changes difficult. If the order has shipped, our returns process applies.

No minimum order value is required. However, orders below ₹999 will incur a ₹99 shipping charge. Orders of ₹999 or above qualify for free standard shipping.

Didn't Find Your Answer?

Our support team is available Monday–Saturday, 10 AM – 7 PM IST. We typically reply within a few hours.